Frequently Asked Questions (FAQs)
Is EPIC Multispecialty Hospital only a cardiac hospital or a full multispecialty hospital?
EPIC Multispecialty Hospital is a full-fledged multispecialty hospital. As the hospital founded by Dr. Anil Jain & Team, Chief of Cardiovascular & Thoracic Department and Founder Director, EPIC Multispecialty Hospital, we are highly recognized for our advanced cardiac care. However, we offer comprehensive healthcare services across multiple specialties by highly experienced consultants in each speciality, ensuring complete, coordinated, and high-quality medical & surgical treatment all under one roof.
Which specialty care services are available at EPIC Multispecialty Hospital?
We provide a wide range of Medical & Surgical specialties available, including:
- Anaesthesia
- Cardiology
- Cardiovascular & Thoracic Surgery (CVTS)
- Dental Care & Maxillofacial Surgery
- Dermatology
- Emergency Trauma & Critical Care
- Endocrinology & Diabetology
- ENT (Ear, Nose & Throat)
- Gastroenterology
- Gastrointestinal Surgery
- General, Laparoscopic & Colorectal Surgery
- Hepatobiliary Surgery
- Infectious Disease
- Internal Medicine
- Nephrology
- Neurology & Interventional Neuroradiology
- Neuro Surgery
- Obstetrics & Gynaecology
- Obesity Management & Bariatric Surgery
- Oncology & Hemato logy & Bone Marrow Transplant
- Onco Surgery
- Orthopedics, Joint Replacement, Arthroscopy, Sports Medicine & Foot & Ankle
- Pathology
- Plastic Reconstructive & Aesthetic Surgery
- Pulmonology & Sleep Medicine
- Physiotherapy
- Radiology
- Rheumatology
- Spine Surgery
- Urology
What are the hospital's hours of operation?
EPIC Multispecialty Hospital operates 24×7 for all types of emergencies, ensuring round-the-clock medical support.
For OPD consultations, timings are 10:00 AM to 6:00 PM. However, OPD hours may vary depending on the doctor’s schedule, so it is advisable to take a prior appointment.
For OPD bookings, please contact:
Do you have Emergency Services?
Yes, EPIC Hospital provides 24×7 Emergency & Trauma Care.
For critical emergencies such as heart attack, stroke, paralysis, road accidents, head injury, polytrauma or any medical emergency, you can immediately contact our Emergency Team at:
☎️ +91 79 6815501 | 02
How do I book a doctor appointment?
Booking an appointment is easy:
For any cardiac-related concerns:
☎️ +91 98250 83662
For all other specialties:
☎️ +91 72270 74440 | 41
Our team will guide you to the right specialist and schedule your visit.
Do you accept insurance (Mediclaim / Cashless Policy)?
Yes, EPIC Hospital has tie-ups with multiple insurance companies and TPAs for cashless and reimbursement facilities.
For detailed information on our Insurance & TPA network, please contact:
☎️ +91 72270 48555
Our TPA Desk will assist you with eligibility, approvals, documentation, and cashless coordination.
How can I pay my hospital bill?
We offer multiple secure payment options for patient convenience:
- Cash (As per the Government Norm)
- Debit Card
- Credit Card
- UPI
- NEFT/ RTGS
For billing-related queries, contact our Billing Department:
How do I get my medical record?
You can request your medical records through the RMO Office at EPIC Multispecialty Hospital.
Our team will assist you with the process and guide you regarding the required documents and timelines.
Timings: Monday to Saturday, 9:30 AM to 5:00 PM
How to reach us:
What measures do you take to ensure patient safety?
At EPIC Multispecialty Hospital, patient safety is our top priority. We follow strict NABH quality parameters, including:
- Low infection rates through stringent sterilization and hygiene protocols
- Standardized patient safety practices such as correct-patient identification, medication safety, and surgical safety checklists & more…
- Continuous monitoring and audits to ensure safe, evidence-based, and error-free care
- Fire safety measures, including fire detection and alarm systems, clearly marked emergency exits, trained staff for evacuation procedures, and regular fire safety drills
These measures ensure that every patient receives safe, reliable, and high-quality treatment.
Do you have a maternity ward?
Yes. EPIC Hospital has a dedicated Maternity & Obstetrics Department, offering antenatal care, labour delivery room & emergency obstetric support — all managed by experienced gynaecologists.
Do you have facilities for patient attendants?
Yes. We have comfortable patient-attendant accommodation facilities, including in-room attendant space and dedicated dormitory, ensuring a convenient and supportive stay for families.
How do I report a concern or complaint?
We are deeply sorry if your experience with us did not meet expectations. Your feedback is extremely valuable and helps us improve our services.
Please contact our Patient Relations Team to report any concern:
☎️ +91 92278 11707
📧 [email protected]
You may also reach out directly within the hospital premises at the Patient Relations Desk, available to support you throughout your care journey.
Do you assist international patients?
Yes. EPIC Multispecialty Hospital has a dedicated International Patient Desk to assist patients from foreign countries with medical coordination, treatment planning, travel guidance, documentation support, and language assistance.
For more information, please contact:
Emergency Services
Our dedicated emergency team is available 24/7 to provide immediate medical care and support in critical situations.
Get In Touch
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